At Kestrel Coffee Roasters, we do our best to make sure you love our coffee and merchandise. We understand that sometimes it doesn’t work out.

With some restrictions (see below), if you would like to return all or part of your order, please reach out to our team at orders@kestrelcoffees.com or 802.528.4034 x1 within 15 days of purchase with your order number and the item(s) you want to return. 

We will ask that you package up the items and will send you a shipping label to send the eligible items back to us. Depending on the nature of the return, you may or may not be responsible for the cost of shipping back to us.

Once a return is received and processed, we will process your refund. Please allow 5-8 business days to see your refund processed. We do not currently offer exchanges.

Restrictions

Merchandise

We reserve the right to apply an account credit instead of a refund for any items returned in unsellable condition. All items must be unused and with all packaging intact, instructions included, and packaged the same as they were received, to be eligible for a refund. Items received without all packaging will not be eligible for a refund.

Coffee

We do not provide refunds for bags of coffee. If the error was on our end (sending the wrong coffee, or grind type), please contact us immediately at orders@kestrelcoffees.com so we can make it right. If you didn’t care for the coffee you selected, please email us so we can find the best solution for you.

Cafes

Items purchased at cafes can currently only be returned to a cafe. For a full refund, eligible cafe-purchased items should be returned to the cafe at which they were purchased and include a receipt. Please contact manager@kestrelcoffees.com with any cafe-specific returns.

Online Store

Items purchased at our online store can only be returned via mail, or at a cafe with advance notice. Please email orders@kestrelcoffees.com to drop off a return at one of our cafes. Refunds for items purchased online cannot be processed at a cafe.